Is this Mandarin Oriental, Santiago pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mandarin Oriental, Santiago?

Check-in time for Mandarin Oriental, Santiago starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mandarin Oriental, Santiago have a swimming pool?

Yes, this Mandarin Oriental, Santiago has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Mandarin Oriental, Santiago a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mandarin Oriental, Santiago wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mandarin Oriental, Santiago is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mandarin Oriental, Santiago?

Based on the information reported by the owner or manager, the Mandarin Oriental, Santiago indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mandarin Oriental, Santiago?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mandarin Oriental, Santiago | Hotel in Santiago

| 9.1 (1365 Reviews) | Pet Friendly 16 Bathrooms 40 Guests

Santiago Hotel | Mandarin Oriental, Santiago

Hotel in Santiago

A lagoon-style swimming pool with a waterfall and a garden is offered at Mandarin Oriental, Santiago. Free parking is available. Rooms at the Mandarin Oriental, Santiago are elegantly designed with modern décor. They feature a LED TV, a spacious seating area and marble bathrooms with locally-made spa amenities. Rooms offer views of Santiago, the Andes Mountains or the hotel gardens. Guests can dine at the exclusive Matsuri Restaurant which serves Nikkei cuisine or visit the Senso Restaurant for traditional Italian experience or family lunch buffet on Sundays. Located 1.1 mi from Manquehue Metro Station and within 1640 feet from Parque Arauco Shopping Mall and Luxury District.

Mandarin Oriental, Santiago is located in Santiago.

This 308 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wheelchair Accessible, Transportation/Shuttle, Business Services, and several others. This is a 5 star rated property and has over 1365 reviews with the average score of 9.1 . Coming to Santiago and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 308 Bedrooms Hotel if you want to learn more about this place in Santiago. These details are authentic, as they are provided by our partner, booking.com.

This Mandarin Oriental, Santiago in Santiago is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mandarin Oriental, Santiago”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Designated Smoking Area

View

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

EV Charge Station

Business Services

Sports/Activities

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Wine/Champagne

Kids' meals

Kid-friendly buffet

Snack bar

Restaurant

Coffee house on site

Special diet meals (on request)

Parking

Parking

Accessible parking

Parking on site

Free parking

Private Parking

Electric vehicle charging station

Parking garage

Activities

Golf course (within 2 miles)

Massage

General

Heating

Air conditioning

Wifi in all areas

Smoke-free property

Safe

Pet friendly

Designated smoking area

Paid Wifi

Elevator

Hypoallergenic room available

Family rooms

Non-smoking rooms

Soundproof rooms

Facilities for disabled guests

Guest Services

Shuttle service (additional charge)

Concierge

Laundry

Daily housekeeping

Packed lunches

Room service

Business center

Private check-in/out

Pet basket

Dry cleaning

Meeting/Banquet facilities

Fax/Photocopying

Babysitting/Child services

24-hour front desk

Tour desk

Baggage storage

Ironing service

Suit press

Airport shuttle

Pet bowls

Airport shuttle (additional charge)

Currency exchange

Shuttle service

Invoice provided

Internet

Wifi

Internet

Outdoors

Outdoor furniture

Outdoor pool (seasonal)

Sun deck

Outdoor pool

Terrace

Garden

Security/Safety

Key access

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Security alarm

24-hour security

Key card access

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation disinfected between stays

Property cleaned by professional cleaning companies

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Delivered food covered securely

Physical distancing in dining areas

Breakfast to-go containers

Face masks for guests available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Staff follow all safety protocols as directed by local authorities

First aid kits available

Process in place to check health of guests

Access to healthcare professionals

Hand sanitizer in guest accommodation and common areas

Thermometers for guests provided by property

Screens or physical barriers between staff and guests in appropriate areas

Mobile app for room service

Contactless check-in/out

Cashless payment available

Physical distancing rules followed

Spa

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are allowed and charges may apply.

In order to offer better service and facilities, the property is currently renovating the spa, so the services are limited. we offer massages, aromatherapy and facial treatments, but currently no sauna, steam room or water circuits. we apologize for any inconvenience it may cause and thank you in advance for your understanding, please contact the property to clarify any questions that may arise.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:

8.62

Location:

9.46

Staff:

9.39

Facilities:

9.34

Comfort:

9.55

Cleanliness:

9.54

LARRY

Mar 2, 2026 08:00:00 AM

Review Score: 10

USA

Reviewer Type: Solo Traveller

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe View King Room Room Type: Triple Room Size: 52 m² 1 King bed(s) Bed	Bathroom Towels, Free toiletries, Bathtub or shower, Conditioner, Hairdryer, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Body soap, Guest bathroom, Toilet paper, Slippers, Private bathroom General Heating, Ironing facilities, Smoke Alarm, Air conditioning, Carpeted, Iron, Safe, Soundproof, Carbon monoxide detector, Key card access Media & Technology Cable channels, TV, Telephone, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service Living Area Desk View View Bedroom Wardrobe or closet, Alarm clock Room amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Club Room King Room Type: Triple Room Size: 52 m² 1 King bed(s) Bed	Bathroom Towels, Free toiletries, Bathtub or shower, Conditioner, Hairdryer, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Body soap, Guest bathroom, Toilet paper, Slippers, Private bathroom General Heating, Ironing facilities, Smoke Alarm, Air conditioning, Carpeted, Iron, Safe, Soundproof, Carbon monoxide detector, Key card access Media & Technology Cable channels, TV, Telephone, Flat-screen TV Services Wake-up service/Alarm clock, Executive lounge access, Wake-up service Living Area Desk Bedroom Wardrobe or closet, Alarm clock View City view Room amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Terrace Suite Room Type: Suite Room Size: 81 m² 1 King bed(s) Bed	Bathroom Slippers, Towels, Free toiletries, Bathtub or shower, Conditioner, Hairdryer, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Body soap, Guest bathroom, Toilet paper, Bathtub, Private bathroom General Heating, Ironing facilities, Smoke Alarm, Air conditioning, Interconnecting room(s) available, Hardwood or parquet floors, Soundproof, Iron, Safe, Carbon monoxide detector, Key card access Media & Technology Cable channels, TV, Telephone, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Outdoors Outdoor furniture, Balcony, Terrace Living Area Desk, Sofa, Sitting area Bedroom Walk-in closet, Wardrobe or closet, Alarm clock View City view Room amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Grand Terrace Suite Room Type: Suite Room Size: 144 m² 1 King bed(s) Bed	Bathroom Slippers, Towels, Free toiletries, Bathtub or shower, Conditioner, Hairdryer, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Additional bathroom, Body soap, Guest bathroom, Toilet paper, Bathtub, Private bathroom General Heating, Ironing facilities, Smoke Alarm, Air conditioning, Interconnecting room(s) available, Hardwood or parquet floors, Soundproof, Iron, Safe, Carbon monoxide detector, Key card access Media & Technology Cable channels, TV, Telephone, Flat-screen TV Services Wake-up service/Alarm clock, Executive lounge access, Wake-up service Activities Hot tub Kitchen Kitchenette, Dining table Outdoors Outdoor furniture, Balcony, Terrace Living Area Desk, Sofa, Dining area, Sitting area Bedroom Walk-in closet, Wardrobe or closet, Alarm clock View City view Room amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Executive King Suite Room Type: Suite Room Size: 81 m² 1 King bed(s) Bed	Bathroom Slippers, Towels, Free toiletries, Bathtub or shower, Conditioner, Hairdryer, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Body soap, Guest bathroom, Toilet paper, Bathtub, Private bathroom General Heating, Ironing facilities, Smoke Alarm, Air conditioning, Interconnecting room(s) available, Hardwood or parquet floors, Soundproof, Iron, Safe, Carbon monoxide detector, Key card access Media & Technology Cable channels, TV, Telephone, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Desk, Sofa, Sitting area Bedroom Walk-in closet, Wardrobe or closet, Alarm clock View City view Room amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Club Room Twin Room Type: Twin Room Size: 52 m² 2 Twin bed(s) Bed	Bathroom Towels, Free toiletries, Bathtub or shower, Conditioner, Hairdryer, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Body soap, Guest bathroom, Toilet paper, Slippers, Private bathroom General Heating, Ironing facilities, Smoke Alarm, Air conditioning, Carpeted, Iron, Safe, Soundproof, Carbon monoxide detector, Key card access Media & Technology Cable channels, TV, Telephone, Flat-screen TV Services Wake-up service/Alarm clock, Executive lounge access, Wake-up service Living Area Desk Bedroom Wardrobe or closet, Alarm clock View City view Room amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Premier Suite King Room Type: Suite Room Size: 122 m² 1 Queen bed(s) Bed	Bathroom Slippers, Towels, Free toiletries, Bathtub or shower, Conditioner, Hairdryer, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Additional bathroom, Body soap, Guest bathroom, Toilet paper, Bathtub, Private bathroom General Heating, Ironing facilities, Smoke Alarm, Air conditioning, Interconnecting room(s) available, Hardwood or parquet floors, Soundproof, Iron, Safe, Carbon monoxide detector, Key card access Media & Technology Cable channels, TV, Telephone, Flat-screen TV Services Wake-up service/Alarm clock, Executive lounge access, Wake-up service Activities Hot tub Kitchen Kitchenette, Dining table Living Area Desk, Sofa, Dining area, Sitting area Bedroom Walk-in closet, Wardrobe or closet, Alarm clock View City view Room amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Deluxe Room King Room Type: Triple Room Size: 52 m² 1 King bed(s) Bed	Bathroom Towels, Free toiletries, Bathtub or shower, Conditioner, Hairdryer, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Body soap, Guest bathroom, Toilet paper, Slippers, Private bathroom General Heating, Ironing facilities, Smoke Alarm, Air conditioning, Interconnecting room(s) available, Carpeted, Iron, Safe, Soundproof, Carbon monoxide detector, Key card access Media & Technology Cable channels, TV, Telephone, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service Living Area Desk Bedroom Wardrobe or closet, Alarm clock View City view Room amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Deluxe Room Twin Room Type: Twin Room Size: 52 m² 2 Twin bed(s) Bed	Bathroom Towels, Free toiletries, Bathtub or shower, Conditioner, Hairdryer, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Body soap, Guest bathroom, Toilet paper, Slippers, Private bathroom General Heating, Ironing facilities, Smoke Alarm, Air conditioning, Interconnecting room(s) available, Carpeted, Iron, Safe, Soundproof, Carbon monoxide detector, Key card access Media & Technology Cable channels, TV, Telephone, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service Living Area Desk Bedroom Wardrobe or closet, Alarm clock View City view Room amenities Feather pillow, Fold-up bed Food & Drink Bottle of water Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Executive Room King Room Type: Double Room Size: 52 m² 1 King bed(s) Bed	Bathroom Towels, Free toiletries, Bathtub or shower, Conditioner, Hairdryer, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Body soap, Guest bathroom, Toilet paper, Slippers, Private bathroom General Heating, Ironing facilities, Smoke Alarm, Air conditioning, Hardwood or parquet floors, Soundproof, Iron, Safe, Carbon monoxide detector, Key card access Media & Technology Cable channels, TV, Telephone, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service Living Area Desk View Pool view, Garden view, View Bedroom Wardrobe or closet, Alarm clock Food & Drink Bottle of water Room amenities Feather pillow Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Executive Room Queen Room Type: Double Room Size: 52 m² 2 Queen bed(s) Bed	Bathroom Towels, Free toiletries, Bathtub or shower, Conditioner, Hairdryer, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Body soap, Guest bathroom, Toilet paper, Slippers, Private bathroom General Heating, Ironing facilities, Smoke Alarm, Air conditioning, Hardwood or parquet floors, Soundproof, Iron, Safe, Carbon monoxide detector, Key card access Media & Technology Cable channels, TV, Telephone, Flat-screen TV Services Wake-up service/Alarm clock, Wake-up service Living Area Desk View Pool view, Garden view, View Bedroom Wardrobe or closet, Alarm clock Food & Drink Bottle of water Room amenities Feather pillow Accessibility Accessible by elevator Physical distancing Single-room AC for guest accommodation
Panoramic Suite Room Type: Suite Room Size: 141 m² 1 King bed(s) Bed	Bathroom Bathtub, Walk-in shower Living Area Desk, Sitting area
Two-Bedroom Suite Room Type: Suite Room Size: 161 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Bathroom Bathtub, Walk-in shower Living Area Desk, Sitting area

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USD242

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Mandarin Oriental, Santiago | Hotel in Santiago

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Hotel in Santiago

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Bathroom

General

Media & Technology

Services

Living Area

View

Bedroom

Room amenities

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Services

Living Area

Bedroom

View

Room amenities

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Services

Activities

Outdoors

Living Area

Bedroom

View

Room amenities

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Services

Activities

Kitchen

Outdoors

Living Area

Bedroom

View

Room amenities

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

View

Room amenities

Food & Drink

Accessibility

Physical distancing

Bathroom

General

Media & Technology

Services

Living Area

Bedroom

View

Room amenities

Food & Drink