Hard Rock Hotel Riviera Maya - All Inclusive | Resort in Puerto Aventuras

| 8.2 (187 Reviews) | Pet Friendly 19 Bathrooms 63 Guests

Puerto Aventuras Resort | Hard Rock Hotel Riviera Maya - All Inclusive

Resort in Puerto Aventuras

Located in Puerto Aventuras, 13 miles from ADO International Bus Station, Hard Rock Hotel Riviera Maya - All Inclusive provides accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. Among the various facilities are a garden, a private beach area, as well as a shared lounge. The property has a 24-hour front desk, airport transportation, a kids' club and free WiFi. A buffet, continental or American breakfast is served at the property. At the resort you'll find a restaurant serving American, Brazilian and Japanese cuisine. Vegetarian, vegan and gluten-free options can also be requested. Hard Rock Hotel Riviera Maya - All Inclusive has a terrace. Playa del Carmen Maritime Terminal is 14 miles from the accommodation, while Tulum Archeological Site is 28 miles away. Cozumel International Airport is 22 miles from the property.

Hard Rock Hotel Riviera Maya - All Inclusive is located in Puerto Aventuras.

This 1028 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Spa, Guest Services, Ocean View, and several others. This is a 5 star rated property and has over 187 reviews with the average score of 8.2 . Coming to Puerto Aventuras and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 1028 Bedrooms Resort if you want to learn more about this place in Puerto Aventuras. These details are authentic, as they are provided by our partner, booking.com.

This Hard Rock Hotel Riviera Maya - All Inclusive in Puerto Aventuras is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hard Rock Hotel Riviera Maya - All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

View

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Facility Overview

Breakfast

Restaurant

Snack bar

Parking

Free parking

Accessible parking

Parking

Parking on site

Private Parking

Activities

Spa facilities

Spa lounge/Relaxation area

Canoeing

Haircut

Private beach area

Nightclub/DJ

Kids' club

Beach

Hair coloring

Light therapy

Body wrap

Beauty services

Locker rooms

Beachfront

Evening entertainment

Yoga classes

Manicure

Sauna

Snorkeling

Water park

Hair treatments

Pedicure

Facial treatments

Spa/Wellness packages

Fitness classes

Body treatments

Hot tub/Jacuzzi

Fitness center

Karaoke

Hairstyling

Waxing services

Tennis court

Fitness

Makeup services

Body scrub

Massage

Entertainment staff

General

Convenience store on site

Hypoallergenic room available

Elevator

Pet friendly

Non-smoking rooms

Smoke-free property

Chapel/Shrine

Air conditioning

Family rooms

Safe

Guest Services

Pet bowls

Airport shuttle

Hair/Beauty salon

Shared lounge/TV area

Airport shuttle (additional charge)

24-hour front desk

Concierge

Business center

Express check-in/out

Valet parking

ATM on site

Daily housekeeping

Room service

Tour desk

Baggage storage

Babysitting/Child services

Meeting/Banquet facilities

Internet

Internet

Wifi

Free Wifi

Outdoors

Garden

Outdoor pool (year-round)

Terrace

Outdoor pool

Security/Safety

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Delivered food covered securely

Food can be delivered to guest accommodation

Breakfast to-go containers

Process in place to check health of guests

Face masks for guests available

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

First aid kits available

Hand sanitizer in guest accommodation and common areas

Cashless payment available

Contactless check-in/out

Physical distancing rules followed

Screens or physical barriers between staff and guests in appropriate areas

Spa

Pool with view

Beach chairs/Loungers

Pool bar

Swimming pool

Kids' pool

Transportation/Shuttle

Airport pickup

Airport drop-off

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are allowed upon request and charges may apply.

When traveling with pets, please note that the property proposes an optional program at an extra charge of usd 150 per pet, per stay. it includes a pet memory foam bed and access to pet friendly areas where the leash is not required, only pets of less than 18 kg are permitted, and 2 pets maximum per room, reservations made through april 28, 2025, for travel until january 7th, 2026, are eligible to receive a $200 usd resort credit per night, per room. use it on select spa, golf, and luxury services. terms: a 35% fee applies. the credit is nonrefundable, nontransferable, and cannot be redeemed for cash. not combinable with other discounts or credits.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions, guests under the age of 18 can only check in with a parent or official guardian, in the event of an early departure, the property will charge you the full amount for your stay.

License number: 008-007-000402

Reviews

Value for money:

7.05

Location:

7.89

Staff:

7.86

Facilities:

7.71

Comfort:

Cleanliness:

7.91

Marjorie

Nov 15, 2025 08:00:00 AM

Review Score: 8

Mexico

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: We really enjoyed our time at Hard Rock Riviera. The rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids. Lots of pool seating, too. The food was just okay—typical resort options—but overall it was a fun, relaxing family vacation.

Negative: One downside was that the lifeguard at the kids’ water park spent most of the time watching videos on her phone instead of paying attention, which didn’t feel very safe.

Summary: Great Family Stay

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Gold Double Beds Room Type: Double Room Size: 45 m² 2 Full bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner General Key card access, Iron, Smoke Alarm, Laptop safe, Air conditioning, Carbon monoxide detector, Safe Media & Technology Flat-screen TV, TV, Telephone, iPod dock Activities Hot tub Outdoors Balcony Services Wake-up service Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens View Garden view Kitchen Coffee machine Food & Drink Bottle of water Room amenities Non-feather pillow, Socket near the bed Physical distancing Single-room AC for guest accommodation
Diamond King Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Activities Hot tub Bedroom Childrens' cribs
Double Room Room Type: Double Room Size: 90 m² 3 Full bed(s) Bed	Activities Hot tub
Deluxe Sky Terrace (One Bedroom) Room Type: Double Room Size: 90 m² 1 King bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner Media & Technology Flat-screen TV, TV, Telephone Activities Hot tub Outdoors Balcony General Carbon monoxide detector, Key card access, Smoke Alarm, Laptop safe Services Wake-up service Bedroom Childrens' cribs, Alarm clock, Linens View Garden view Kitchen Coffee machine Food & Drink Bottle of water Room amenities Non-feather pillow Physical distancing Single-room AC for guest accommodation
Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with personal Assistant Room Type: Double Room Size: 480 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Activities Hot tub Bedroom Childrens' cribs
Deluxe Gold King Bed Room Type: Triple Room Size: 45 m² 1 King bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner Media & Technology Flat-screen TV, TV, Telephone Activities Hot tub Outdoors Balcony General Carbon monoxide detector, Key card access, Smoke Alarm, Laptop safe Services Wake-up service Bedroom Childrens' cribs, Alarm clock, Linens View Garden view Kitchen Coffee machine Food & Drink Bottle of water Room amenities Non-feather pillow Physical distancing Single-room AC for guest accommodation
Deluxe Partial Ocean View Double Room Type: Double Room Size: 45 m² 2 Full bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner General Key card access, Iron, Smoke Alarm, Laptop safe, Air conditioning, Carbon monoxide detector, Safe Media & Technology Flat-screen TV, TV, Telephone, iPod dock Activities Hot tub Outdoors Balcony Services Wake-up service Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens View Sea view Kitchen Coffee machine Food & Drink Bottle of water Room amenities Non-feather pillow, Socket near the bed Physical distancing Single-room AC for guest accommodation
Rock Royalty Partial Ocean View Double Room Type: Double Room Size: 45 m² 2 Full bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner Media & Technology Flat-screen TV, TV, Telephone Activities Hot tub Outdoors Balcony General Carbon monoxide detector, Key card access, Smoke Alarm, Laptop safe Services Wake-up service Bedroom Childrens' cribs, Alarm clock, Linens Kitchen Coffee machine Food & Drink Bottle of water Room amenities Non-feather pillow Physical distancing Single-room AC for guest accommodation
Rock Suite Ocean Front (Two Bedroom) with Personal Assistant Room Type: Suite Room Size: 179 m² 2 King bed(s) Bed 2 Full bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner Media & Technology Flat-screen TV, TV, Telephone Activities Hot tub Kitchen Kitchenette, Dining table, Coffee machine Outdoors Balcony Living Area Sofa, Dining area, Sitting area General Interconnecting room(s) available, Key card access, Smoke Alarm, Laptop safe, Carbon monoxide detector Services Wake-up service Bedroom Childrens' cribs, Alarm clock, Linens Food & Drink Bottle of water Room amenities Non-feather pillow Physical distancing Single-room AC for guest accommodation
Heaven Diamond King - Adults Only Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Bathroom Private bathroom, Spa tub, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner General Carbon monoxide detector, Ironing facilities, Key card access, Iron, Laptop safe, Trash cans, Air conditioning, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Telephone, iPod dock Activities Hot tub Outdoors Balcony Internet Wireless internet Services Wake-up service Bedroom Wardrobe or closet, Alarm clock, Linens View Garden view Kitchen Coffee machine Room amenities Non-feather pillow, Socket near the bed, Clothes rack Pool and Spa Pool towels Food & Drink Bottle of water Layout Window Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Heaven Deluxe Gold Double Beds - Adults Only Room Type: Double Room Size: 45 m² 2 Full bed(s) Bed	Bathroom Private bathroom, Spa tub, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner General Carbon monoxide detector, Ironing facilities, Key card access, Iron, Laptop safe, Trash cans, Air conditioning, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Telephone, iPod dock Activities Hot tub Outdoors Balcony Internet Wireless internet Services Wake-up service Bedroom Wardrobe or closet, Alarm clock, Linens View Garden view Kitchen Coffee machine Room amenities Non-feather pillow, Socket near the bed, Clothes rack Pool and Spa Pool towels Food & Drink Bottle of water Layout Window Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Heaven Deluxe Sky Terrace (One Bedroom) - Adults Only Room Type: Suite Room Size: 8 m² 1 King bed(s) Bed	Bathroom Private bathroom, Spa tub, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner General Carbon monoxide detector, Ironing facilities, Key card access, Iron, Laptop safe, Trash cans, Air conditioning, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Telephone, iPod dock Activities Hot tub Outdoors Balcony, Terrace Internet Wireless internet Services Wake-up service Bedroom Wardrobe or closet, Alarm clock, Linens View Garden view Kitchen Coffee machine Room amenities Non-feather pillow, Socket near the bed, Clothes rack Pool and Spa Pool towels Food & Drink Bottle of water Layout Window Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Heaven Rock Royalty Partial Ocean View King - Adults Only Room Type: Suite Room Size: 45 m² 1 King bed(s) Bed	Bathroom Private bathroom, Spa tub, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner General Carbon monoxide detector, Ironing facilities, Key card access, Iron, Laptop safe, Trash cans, Air conditioning, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Telephone, iPod dock Activities Hot tub Outdoors Balcony Services Wake-up service Bedroom Wardrobe or closet, Alarm clock, Linens View Garden view, Sea view Kitchen Coffee machine Room amenities Non-feather pillow, Socket near the bed, Clothes rack Pool and Spa Pool towels Food & Drink Bottle of water Layout Window Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Heaven Rock Suite Ocean Front (Two Bedroom)with Personal Assistant - Adults Only Room Type: Double Room Size: 240 m² 2 King bed(s) Bed	Bathroom Private bathroom, Spa tub, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner General Interconnecting room(s) available, Carbon monoxide detector, Ironing facilities, Key card access, Iron, Laptop safe, Trash cans, Air conditioning, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Telephone, iPod dock Activities Hot tub Kitchen Kitchenette, Dining table, Coffee machine Outdoors Balcony Living Area Sofa, Dining area, Sitting area Internet Wireless internet Services Wake-up service Bedroom Wardrobe or closet, Alarm clock, Linens View Garden view, Sea view Room amenities Non-feather pillow, Socket near the bed, Clothes rack Pool and Spa Pool towels Food & Drink Bottle of water Layout Window Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Heaven RRL Deluxe platinum King Bed Room-1 Adults only Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Bathroom Private bathroom, Spa tub, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner General Carbon monoxide detector, Ironing facilities, Key card access, Iron, Laptop safe, Trash cans, Air conditioning, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Telephone, iPod dock Activities Hot tub Outdoors Balcony Internet Wireless internet Services Wake-up service Bedroom Wardrobe or closet, Alarm clock, Linens View Garden view, Sea view Kitchen Coffee machine Room amenities Non-feather pillow, Socket near the bed, Clothes rack Pool and Spa Pool towels Food & Drink Bottle of water Layout Window Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Heaven Deluxe Gold King - Adults only Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner Media & Technology Flat-screen TV, TV, Telephone Activities Hot tub Outdoors Balcony General Carbon monoxide detector, Key card access, Smoke Alarm, Laptop safe Services Wake-up service Bedroom Alarm clock, Linens Kitchen Coffee machine Food & Drink Bottle of water Room amenities Non-feather pillow Physical distancing Single-room AC for guest accommodation
Deluxe Diamond King Bed Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Bathroom Private bathroom, Spa tub, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner General Carbon monoxide detector, Ironing facilities, Key card access, Iron, Laptop safe, Trash cans, Air conditioning, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Telephone, iPod dock Activities Hot tub Outdoors Balcony Internet Wireless internet Services Wake-up service Bedroom Wardrobe or closet, Alarm clock, Linens View Garden view Kitchen Coffee machine Room amenities Non-feather pillow, Socket near the bed, Clothes rack Pool and Spa Pool towels Food & Drink Bottle of water Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Deluxe Platinum Sky Terrace King Room Type: Suite Room Size: 90 m² 1 King bed(s) Bed	Bathroom Private bathroom, Spa tub, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner General Carbon monoxide detector, Ironing facilities, Key card access, Iron, Laptop safe, Trash cans, Air conditioning, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Telephone, iPod dock Activities Hot tub Outdoors Balcony, Terrace Internet Wireless internet Services Wake-up service Bedroom Wardrobe or closet, Alarm clock, Linens View Garden view Kitchen Coffee machine Room amenities Non-feather pillow, Socket near the bed, Clothes rack Pool and Spa Pool towels Food & Drink Bottle of water Exclusive services Free gym access Physical distancing Single-room AC for guest accommodation
Triple Room Room Type: Triple Room Size: 45 m² 1 King bed(s) Bed	Bathroom Private bathroom, Slippers, Toilet, Toilet paper, Shampoo, Bathtub or shower, Hairdryer, Body soap, Free toiletries, Shower, Towels, Conditioner General Carbon monoxide detector, Key card access, Iron, Laptop safe, Trash cans, Air conditioning, Smoke Alarm, Safe Media & Technology Flat-screen TV, TV, Telephone, iPod dock Outdoors Balcony Services Wake-up service Bedroom Wardrobe or closet, Childrens' cribs, Alarm clock, Linens View Garden view Kitchen Coffee machine Pool and Spa Pool towels Food & Drink Bottle of water Room amenities Non-feather pillow, Socket near the bed Physical distancing Single-room AC for guest accommodation

FAQ's

Is this Puerto Aventuras resort pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Puerto Aventuras resort?

Check-in time for Puerto Aventuras resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Puerto Aventuras resort have a swimming pool?

Yes, this Puerto Aventuras resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Aventuras resort?

Best-rates for the Puerto Aventuras resort starts from $881 per night with includes Toiletries, Parking, Pool, Private Beach, Security/Safety, Business Services, Sports/Activities, Spa, Guest Services, Ocean View, Balcony/Terrace, Oceanfront, Accessibility, Wellness Facilities, Restaurant, Entertainment, Child Friendly, Air Conditioner, TV, Transportation/Shuttle, Bar, Breakfast, Hot Tub, Internet, Pet Friendly, View with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Aventuras resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Aventuras resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Aventuras resort has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Aventuras resort?

Based on the information reported by the owner or manager, the Puerto Aventuras resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Aventuras resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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